Returns Policy

OUR RETURNS POLICY

We love our customers as much as we love our products, and want you both to be happy, so we will endeavour to do whatever it takes to ensure a happy ending :).

Because of the perishable nature of our gorgeous health and beauty range, we offer a 14 day returns service. All returned items must be unused, with all seals and lids in tact and unbroken, and in the original packaging.

All other non-perishable products supplied by “the Rose and I” may be returned within 30 days, with the exception of items listed below under non-refundable purchases. 

Non-Refundable
Unfortunately, because our book, Your Divine Perfume, is not shrink wrapped, it cannot be returned. In addition, downloadable products purchased, created by “the Rose and I” are unable to be refunded.

We will email you immediately we receive your returned goods and upon inspection approval, will issue a refund immediately back to the original method of payment. We will advise you by email when your refund has been processed. In most cases your refund (for goods purchased less the shipping cost) will be received within 1-2 working days, but depending on your method of payment and bank, please allow up to 7 working days for the refund to be received back into your account.

Sale Items
Any items on sale that are not refundable will be stated at time of purchase.

Shipping
For return shipping details, please email us at:

theroseandi@gmail.com

To guarantee receipt of your returned goods, we recommend using a trackable postal service or postal insurance.

We value your business and want to be as fair as possible, so please don’t hesitate to contact us at theroseandi@gmail.com if you have any concerns and we will do our utmost to put them right.

OUR REFUND POLICY

If you are not happy with our product or service, or receive a faulty product, please contact us immediately upon receipt of goods or within 24 hours by emailing sales@theroseandi.com.au or calling +61413139081 so that we can replace your product or refund your money.